Archive for the ‘computer support’ Category

Stop Beating Yourself Up!

Thursday, June 16th, 2011

This post is being written with two ideas in mind.

  1. Sometimes things don’t work.
  2. Most of the time it isn’t your fault.

At Sephone, it is no secret that I am not part of the tech geek universe.  But I live in my own marketing geek universe and often times each universe is talking about the same exact thing, only each one is speaking a different language or at the very least speaking from a different point of view.

I am also of the ancient decades when you bought something and started using it, it worked. (MOST of the time.)  So there was little or no second guessing.  It worked and then after a while it broke and it was obvious there was no fixing it, or you weren’t going to be the one doing it.  There were moving parts – physical moving parts, once they stopped moving, you could see what wasn’t working.

But computers, computer programs, web applications, cell phone applications also have moving parts but we cannot see them moving.  The tech universe can dive into the back of the code (which in our world means – going behind the iron curtain), to see what is and isn’t moving, fix it, or realize that it cannot be fixed.

This is the part that gets us non-tech types into trouble.  Applications through things like Facebook are often lightly tested and MOST often don’t work the way they were described at all.  All of a sudden you mouse over something and there you are “spamming” all your friends when you had no idea it would happen!  When you are playing Farmville in the middle of the night or answering a survey, did you really plan on what you were doing at that precise moment be posted all over the Facebook world?

Probably not.

But it isn’t just Facebook – now with a new cell phone I am learning that some of the coolest applications that I could use FOR FREE don’t always work the way I wish they would.  Then for hours, you fiddle with it and it still doesn’t work.  In conversations with some of my tech friends afterward, they say to me, “Oh yeah, I didn’t like that one, so I tried this one and it works much better.”  And they were right.

Meanwhile I look down at the floor at the pile of hair I have pulled out while I was trying to figure out what I was doing wrong.  The thing just didn’t work. Period.

I can share about 5 or 6 times in the past 30 days, where this was the case.  I wasted countless hours, trying to save time using a tool that was supposed to save me time and all it did was use it up!

Moral of the story?

When you see a “RATE THIS” button
or or

Please participate and comment on the things you are working through yourself so you can share your experience with others.

You are smarter than you think!

HELP! I don’t know what is wrong with my computer?

Thursday, November 6th, 2008

The other day I was at a political event (imagine it was early November!) and a young woman I knew came up to me and told me she loved my BLOG!! I always get excited when someone tells me that, it makes me feel like I am helping someone.

This blog is about giving out some advice from the point of view of a late blooming baby boomer (maybe I should say, late – exploding!) and the challenges we face trying to stay in step with technology. If you have some advice or comments post them here, or email me, I would love to hear from you.

Back to my friend at the political event…her mom often calls her and asks for help because something weird has happened with her computer. This has happened to all of us. Not only is it frustrating to YOU because you cannot make your computer work, but you have to explain to a person that truly WANTS to help and cannot really SEE what is going on. So everyone gets a little short tempered!

Here’s her answer !
A free application called,

The free version, is a very simple remote-control type of assistance…the person that you designate as your helper, can simply view your desktop and help you….just like they were sitting next to you. They see what you see.

VERY IMPORTANT ADVICE that she gives me about this is that you DO need to trust the person who has the ability to access your computer since they can log into your computer at anytime it is turned on. It’s not like you hand over controls or anything, it’s an “always on” when your computer is on line.

If you need something more robust, my friend has purchased her own “PRO” version and spend s12 a month to use that so she can transfer files between her home computer and her work computer.

For her, she says it saves a TON of space and instead of weekly file backups and the time to transfer files (much less the times that you didn’t think you needed access to that file you worked on), between work and home. She can easily select the one or two files from one computer and transfer them to wherever she is – without having to copy everything back and forth between hard drives or carry a silly stick with files on it around her neck.

This is a great idea! And a helpful tool for sure. I like the idea of being able to test out the free version and then make the decision if you want or need the other features.

If there is something you use and you want to tell us about it, we would love to hear it!!