She said "WHAT?"

I finally figured it out. I have been getting a bit frustrated with the tone of some of the email messages I have been receiving over the past few months. They seemed to be from the same people, some of the emails were fine, clear and normal, while others seem well a bit snarky. Now anyone that knows me, realizes that I can “snark it up” with the rest of them, but I was surprised by some of them honestly. I was wondering what I had done wrong?

Then I got a new cell phone. Then I saw the light.

One liner emails may often send the wrong tone and you may not even know that you are doing it. I previously had this Motorola Razor phone for about 3 years and loved it, but I hated having to text from it, so I didn’t.

If you are “text-ing” from your cell phone to someone else’s cell phone and using their cell phone number, people expect short messages – it is a cell phone.

If you have a new fangled phone like I do, iPhone, HTC, Blackberry, etc. and you are sending a text message to someone’s email address, it may land on their laptop or desktop or their phone. If they dont understand you are trying to get a quick reply off to them via text message, they may feel a bit jilted, where your normal messages may have a greeting or some pleasantries attached, most often text messages don’t.

A little advice, if you have customers that you are trying to serve, keep this in mind. Let them know your “additional way of communicating” may be a means of efficiency in replying and not poor customer service. Their business is very important to you as well as offer them the alternative NOT to have you answer them through your phone. Often their relationship INCLUDES you as well as the service you provide them. Don’t let speedy, new technology chip away at something you may have spent a long time time working at!

3 Responses to “She said "WHAT?"”

  1. Brett Slater Says:

    E-mails and texts aren’t my favoritest way to communicate with my clients, because one can’t “read” passion and emotion, which is so crucial in making people want to do business with each other… Texting is an even MORE boiled-down version of that, reduced to symbols and abbreviations. I’m not sure I’d ever text a client. I’ve already got the phone in my hand.

  2. sephone blog » And you thought SPAM was the worst thing about email? Says:

    […] when you reply to those emails from your phone, are you really saying it how you really want it to be received? Or  you may not have your glasses on, you feel rushed to respond with an incomplete answer and […]

  3. Techno-Trapped in my 40's » Blog Archive » Will Twitter or Facebook cause World War III? Says:

    […] hurt feelings all because we are not taking the time to ask for clarification of a compressed text message or those dreaded “tweets.  It all is kind of scary to me.  I am taking a page out of one of […]

Leave a Reply